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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. Due to maintenance, our payment systems will be unavailable on the afternoon of Monday 23rd October.  This will affect telephone, cash and online payments. We apologise for any inconvenience.

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Blue badge scheme

Special rules for children under three

A parent of a child who is less than three years old may apply for a badge for their child, if the child:

  • has a condition which requires specific medical equipment, which means they must always be accompanied by bulky medical equipment which cannot be carried around without great difficulty
  • needs to be kept near a vehicle at all times so that they can, if necessary, be treated in the vehicle or quickly driven to a place where they can be treated, such as a hospital

Bulky medical equipment includes in particular any of the following:

Ventilators; suction machines; feed pumps; parenteral equipment; syringe drivers; oxygen administration equipment; continual oxygen saturation equipment; and casts and equipment for hip dysplasia.


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