Share honest feedback about health and social care services easily and safely
Published: 10 February 2021
The Health and Social Care Partnership (HSCP) has signed up to Care Opinion - an independent website where people can share their honest feedback about health and social care services easily and safely - as part of its commitment in building services in partnership with residents.
Service users will be able to feedback on all of the HSCPs health and social care services, as well as the buildings and staff.
All residents are encouraged to have their say after using health and whether it be a compliment, comment or even complaints. HSCP staff will be able to publicly respond to thank you, discuss your feedback further and update you of any changes as a result of your story. This will mean everyone can see how and where services are listening, learning and changing in response to feedback.
Comments are moderated prior to publication on the website, which ensures they are sent directly to staff in the relevant health or social care service.
Care Opinion (under its previous name, Patient Opinion) has been leading the way in online feedback and has been used by all health boards in Scotland over the last six years. Thousands of stories have been shared to date, leading to learning and change for many organisations.
Councillor Caroline Bamforth, Chair of the East Renfrewshire Integration Joint Board, said: 'We are committed to listening and working with our residents to create resilient communities and services that support them to live well.
'We are introducing Care Opinion as it is a platform that allows for open and two-way communication. We would encourage residents to comment on their experiences and let us know what we are doing well, but also how we could do things differently that would improve their experience, no matter how small.'
Fraser Gilmore, Director, Care Opinion Scotland said, 'We are looking forward to working with East Renfrewshire HSCP and their partners, and to helping them make the most of Care Opinion.
It is encouraging to see East Renfrewshire HSCP's enthusiasm for listening to and learning from people who use their services and we hope they will benefit from hearing what is going well and what could be better.'