Rubbish and recycling - privacy notice

The personal information you give to us through any of our forms relating to the rubbish and recycling service and any other personal information we hold about you in this context will be processed by us (East Renfrewshire Council, Eastwood Park, Giffnock, G46 6UG) for the purposes of carrying out duties under legislation and the services we offer.

Your information is processed to help us carry out searches and requests of service. Your information may also be shared with other departments within the council and other organisations for the same purposes and also to:

• check the information we have is accurate
• prevent and / or investigate legislative requirements
• maintain public health

Other organisations could include:

• bodies responsible for auditing or administering public funds
• other local authorities
• public sector agencies
• government departments
• regulatory and law enforcement bodies

We process your information in order to perform a task carried out in the public interest in terms of the Local Government etc. (Scotland) Act 1994 and Waste (Scotland) Regulations 2012.

Without the correct information we may not be able to give advice in relation to your enquiry or carry out the requested service.

Most of the information we hold about you will come from you as an individual. Some of the information may come from third-party sources including other local authorities. Such information includes:

• your name
• your address
• phone number
• email address

We'll not keep your information for any longer than it's needed, and will dispose of paper and electronic information in a secure way. 

The length of time we need to keep information will depend on the purpose for which it's collected.

Your information will be kept in accordance with our Retention Schedule (PDF) [2MB] (opens new window) .

Your information will be accessed by our staff who need to process your request. 

We also need to ensure proper administration of funds so details will be checked internally for fraud prevention and verification purposes. Information is also analysed internally in order to provide management information and inform future service delivery. 

Your information may also be shared with:

• other departments within the council
• bodies responsible for auditing or administering public funds
• other councils
• public sector agencies
• governmental departments
• other private companies

We also generally meet requests for specific information from other regulatory and law enforcement bodies where this is necessary and appropriate.

In general, we don't transfer personal information outside the UK but on the rare occasions we do we'll inform you. We'll only transfer information outside the UK when we're satisfied that the party that will handle the data and the country it's being processed in have adequate safeguards for personal privacy comparable to those which are in place in the UK.

We don't use profiling or automated decision-making for our bookings service.

Depending on why we need to process your information you'll have rights to how your information is used. More information about your rights, including the circumstances in which they apply, can be found within our main privacy policy.

If you've concerns about the processing of your personal data by us, you can contact our Data Protection Officer at dpo@eastrenfrewshire.gov.uk.

For independent advice about data protection, privacy and data sharing, visit the Information Commissioner's Office (ICO) website (opens new window).

Please contact us if you need this information in an alternative format.