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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Bins, recycling and rubbish

Additional bins

Eligibility criteria for an additional bin. How to apply for the additional bin service.

Each household will be provided with one 240 litre wheeled bin or equivalent capacity for landfill waste (collected every three weeks for the majority of households). Additional bins may be requested but in general are only issued where households meet the criteria set out in the Council's Additional Bin Policy for Grey/Black Bins (non-recyclable waste).

Second bins can be requested if the household has:

  • There are more than six permanent residents; or
  • Two or more children in nappies living within the property; or 
  • Someone with a particular medical condition which results in waste, for example: incontinence pads or large amounts of dressings.
  • Exceptional circumstances at the discretion of an authorised council officer

Any household meeting the above criteria will be required to complete a waste diary in the majority of cases, providing evidence that residents are fully utilising all kerbside recycling facilities available to them.

If successful, an additional bin will be provided for a period of two years after which households will be required to re-apply.

Any residents in receipt of an additional bin will be required to sign a declaration which states that they will continue to use the recycling services and that failure to do so may result in the removal of the bin.

Any additional bins not provided by East Renfrewshire Council will not be collected.

To request an additional bin application pack, please contact:

Customer First (customer services)
Email: customerservices@eastrenfrewshire.gov.uk
Tel: 0141 577 3001
Mon to Fri 8.00am - 6.00pm

To request a replacement grey bin or new/additional recycling bags and bins, please use the online form at:


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