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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Additional bins

Eligibility criteria for an additional bin. How to apply for the additional bin service.

Each household will be provided with one 240 litre wheeled bin or equivalent capacity for landfill waste (collected every three weeks for the majority of households). Additional bins may be requested but in general are only issued where households meet the criteria set out in the Council's Additional Bin Policy for Grey/Black Bins (non-recyclable waste).

Second bins can be requested if the household has:

  • There are more than six permanent residents; or
  • Two or more children in nappies living within the property; or 
  • Someone with a particular medical condition which results in waste, for example: incontinence pads or large amounts of dressings.
  • Exceptional circumstances at the discretion of an authorised council officer

Any household meeting the above criteria will be required to complete a waste diary in the majority of cases, providing evidence that residents are fully utilising all kerbside recycling facilities available to them.

If successful, an additional bin will be provided for a period of two years after which households will be required to re-apply.

Any residents in receipt of an additional bin will be required to sign a declaration which states that they will continue to use the recycling services and that failure to do so may result in the removal of the bin.

Any additional bins not provided by East Renfrewshire Council will not be collected.

To request an additional bin application pack, please contact:

Customer First (customer services)
Tel: 0141 577 3001
Mon to Fri 8.45am - 4.45pm

To request a replacement grey bin or new/additional recycling bags and bins, please use the online form at:

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