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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Archives and information governance

Data protection

Data Protection is about how the council manages your information.

Picture of a man going through a filing cabinet

Under the Data Protection Act 2018 and General Data Protection Regulation the council is required to make proper use of your personal data. The Act states that this information has to be proportionate, used fairly and legally, that it must be properly managed, and that we can only use it for certain specified purposes. Data protection is regulated by the UK's Information Commissioner's Office.

For more information on how we deal with personal data visit our page on privacy and read our data protection policy:

Subject access requests

You can make formal requests for information held about you, subject to certain limitations.

A "data subject" (the person to whom the data refers) is entitled to make a request, to be informed (subject to certain exemptions) whether or not personal data is held or processed about them and to have a copy of any such data. If you would like to submit a subject access request, complete the following form and send to the address or email below:

Records Manager
Council Headquarters
Eastwood Park
Rouken Glen Road
G46 6UG

Customer Services Privacy Notice

Our frontline Customer Services team handle many different enquiries on behalf of the Council and will often be the service taking your information for the first time. You can read the privacy notice below:


If you have any questions comments or concerns regarding Data Protection please contact the Council's Data Protection Officer:

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