Appeal a Housing Benefit decision

Find out how to appeal a Housing Benefit decision.

How to appeal

You need to put your appeal in writing by post or email within 2 months of the decision letter date.

Explain why you think the decision is wrong and include any evidence.

What happens next?

Someone who wasn't involved in the original decision will look at the appeal.

We'll respond within 1 calendar month.

If you're still unhappy with the decision

You can ask for an independent review. You can only ask for this once we've carried out an internal review.


Sometimes we can pay benefits for a period before the date you made your claim. This is called backdating.

You can ask us to backdate a claim but you must show a good reason for not applying earlier. For example, if you were in hospital and too ill to make the claim.

If you're of working age, we can backdate a claim for up to 1 month.

If you're of pension credit age, we'll backdate your claim automatically for up to 3 months.

Contact us


Phone: 0141 577 3002

Last modified on 5 February 2021