Pest control - privacy notice

If you contact us to register a pest control problem or to ask for our advice, we'll make a record of the information you give us, including your name, your address and the nature of the complaint, to allow us to carry out a comprehensive investigation of the issue you've raised. We'll keep a record of advice or pest control treatments we've given and any charges made to you or others for our services.

If you give us information, or we have information about you from a third party, we'll use the information given, and may gather more from internal services such as housing or council tax.

The personal information you give to us through any of our forms relating to pest control and any other personal information we hold about you in this context will be processed by us (East Renfrewshire Council, Eastwood Park, Giffnock, G46 6UG).

Under Article 6(1) (e) of the GDPR, the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.

For some activities, we may process more sensitive personal information about you known as special category data such as health information. Processing is necessary for reasons of substantial public interest as set in Part 2 of Schedule 1 of the Data Protection Act 2018 and in Article 9(2) (g) of the GDPR.

Where the collection of your information is a statutory requirement, you're obliged to give the information. In other circumstances, this may mean that we can't provide a service for you.

We collect information about you either directly from you or from a variety of sources.

We'll only keep your personal information for as long as is necessary and ensure that it's securely deleted when it's no longer needed or until the law states that it should be destroyed. At present, we keep your information for the current year plus 5 years in line with our Retention Schedule.

Where it's required by law, or necessary to carry out our statutory function, we'll share your information with:

• Our Pest Control Contractor
• the Crown Office and Procurator Fiscal Service (COPFS)
• Police Scotland
• the Health and Safety Executive
• other enforcing authorities
• other council services

You've the right to:

1. Be informed of our use of your information. This notice is intended to give you relevant information to meet this right.
2. Access personal data held about you.
3. Request rectification of your personal data.
4. Request that we restrict processing of your personal data.
5. Object to the processing of your data.
6. Ask us to delete your information.

More information about these rights and how you can exercise them can be found in our privacy policy.

If you've an issue with the way we handle your information or wish to exercise any of the above rights in respect of your information you can contact our Data Protection Officer. 

You also have the right to complain directly to the Information Commissioner's Office (ICO). Contact details for both our Data Protection Officer and the ICO can be found in our privacy policy.

While you can go directly to the ICO, we would welcome an opportunity to address any issues you have in the first instance.

This notice will be kept under regular review and was last updated in January 2021.