Report a street lighting or traffic light fault
Report a street light or traffic light fault online.
Report a non-emergency fault
You can report faults with:
- bollards
- pedestrian crossings
- single street lights
- traffic light bulb out
Before you start
- Tell us the unit number. This is a black number on a white label on the front of the unit. For example, R1, S1, RP1.
- If you don't have the unit number you can give us a clear description of where the unit is.
- The form will take around 2 minutes to complete.
Report a non-emergency lighting fault
Report an emergency fault
Phone 0141 577 3001 during office hours.
Phone RALF helpline on 0800 373635 out of office hours and public holidays.
Emergency faults include:
Traffic lights and pedestrian crossings
- pole knocked down
- traffic lights dark
Report temporary traffic light problems to the company carrying out the work.
Street lighting and signs
- door missing from unit exposing wires
- large sections of street lights dark
- damage to lighting or sign pole
M77 and A726 roads
These roads are looked after by private contractor Connect.
Phone Traffic Scotland on 0800 028 1414 for enquiries about these roads.
Fault response times
| Type of fault | Response time |
|---|---|
| Emergency faults | Within 2 hours |
| Non emergency traffic light faults | Within 48 hours |
| Non emergency street light faults | Within 5 working days |
| Underground faults | Scottish Power look after these. We work with them to fix these faults as soon as possible. |
Contact
Email: roads@eastrenfrewshire.gov.uk
Phone: 0141 577 3001
Related information
Report a road, drain or pavement fault
Claim for damage to your vehicle