Report a lighting fault

Report a street light or traffic light fault online.

Street and traffic lights

Report a non-emergency fault

You can report faults with:

  • bollards
  • pedestrian crossings
  • single street lights
  • traffic light bulb out

Before you start

Tell us the unit number. This is a black number on a white label on the front of the unit. For example, R1, S1, RP1.

If you don't have the unit number you can give us a clear description of where the unit is.

The form will take around 2 minutes to complete.

Report a non-emergency lighting fault.

Report an emergency fault

Phone 0141 577 3001 during office hours.

Phone the Roads and Lighting Faults (RALF) helpline on 0800 373635 out of office hours and public holidays.

Emergency faults

These include:

Traffic lights and pedestrian crossings

  • Poles knocked down
  • Traffic lights are too dark 

Report temporary traffic light problems to the company carrying out the work.

Street lighting and signs

  • Door missing from unit exposing wires
  • Large sections of street lights are too dark
  • Damage to lighting or sign pole

M77 and A726 roads

These roads are looked after by private contractor - Connect Roads.

Phone Traffic Scotland on 0800 028 1414 for enquiries about these roads.

Fault response times
Type of faultResponse time
Emergency faultsWithin 2 hours
Non emergency traffic light faultsWithin 48 hours
Non emergency street light faultsWithin 5 working days
Underground faults 

Scottish Power look after these. 

We work with them to fix these faults as soon as possible.

Contact us


Phone: 0141 577 3001

Last modified on 18 June 2020

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