Report a lighting fault
How to report a fault or problem with street lighting online.
Emergencies
Report emergencies by telephone:
- During Office Hours 0141 577 3001 (Monday to Thursday 8.45-4.45pm, Friday 8.45-3.55pm)
- Out of Hours (including public holidays) RALF 0800 373635
Traffic lights and pedestrian crossings | Street lighting and lit traffic signs |
|---|---|
| All lights dark | Door missing from lighting equipment exposing wires |
| Pole knocked down | Large sections of street lighting dark |
| Conflicting signals | Damage to lighting or sign pole |
| If temporary traffic lights - report the fault to the company or contractor carrying out the works |
What faults can I report online?
You can report non-emergency faults such as:
- single street lights dark
- traffic lights not working properly (single dark lamps, delays etc)
- traffic sign lighting dark
M77 and A726-GSO
Although the council look after the vast majority of local roads we don't deal with any of the M77 towards Kilmarnock or the A726 Glasgow Southern Orbital towards East Kilbride. These are looked after by the private contractors Scotland Transerv and Connect. They can be contacted on the Traffic Scotland Customer Care Line at 0800 028 1414.
What information will I need to give online?
The more information you give us, the better. We need details of the fault and, in particular, as good a description as possible of where it is located. If you are reporting a fault you will require
- street name(s)
- village / town
- unit number - the unit number is normally found on the front of the column as a black number on a white label, for example R1, S1, RP1, F1, RA1.
You don't have to give us your name, address and phone number, but if you do, it will help us get back in touch with you about the fault if we need to.
Submit a non-emergency lighting fault
How quickly will the fault be repaired?
This will vary depending on the type of fault and how easy it is for us to find it based on the information you give us. Your fault will be passed to the council's lighting contractor within 1 working day.
If it is an underground fault with the electricity supply from Scottish Power, we will tell them straight away. They will respond to the fault within their own timescales. This is out of our control.
The target response times to deal with faults are:
| Type | Response |
|---|---|
| Emergency | On site and make safe within two hours |
| Non-emergency | On site within 48 hours |
| Type | Response |
|---|---|
| Emergency | Council's lighting contractor on site and make safe within two hours |
| Non-emergency* (Routine) | Council's lighting contractor to inspect and repair routine faults within four working days |
* 98% of routine street lighting repairs completed on target in 2013/14.
