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Please note, you'll be unable to make internet payments on our website or over the phone to us on Monday 1 March while we make system improvements.

Chat to Customer Services.

Report an emergency fault

Find out how to report an emergency fault with a road or light.

How to report

Phone 0141 577 3001 during office hours.

Phone the Roads and Lighting Fault (RALF) helpline on 0800 373635 out of office hours and public holidays.

Fault response times
Fault typeResponse time
EmergencyWithin 2 hours

Non-emergency
Assessed and put into 2 categories

Category 18 working days
Category 2Routine work


We report faults about water, sewers, gas, electricity and water to organisations who look after these.

M77 and A726 roads

These roads are looked after by private contractor - Connect Roads.

Phone Traffic Scotland on 0800 028 1414 for any enquiries.

Last modified on 10 February 2021

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