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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Council tax

Backdating housing benefit/council tax reduction

Sometimes we can pay benefit/reduction for a period before the date you made your claim for housing benefit and/or council tax reduction.  This is called backdating.  All requests for backdating must show good reason as to why you could not apply earlier.  This is known as 'good cause'.

Backdate requests from working age customers may be backdated for a maximum of one month, from the date your backdate request has been received.

Backdate requests from people of pension credit age should automatically be backdated for up to three months, under certain circumstances.  Pension age claimants are not required to provide reasons for not applying earlier.

If the information above has not answered your query, do not hesitate to get in touch on: 0141 577 3002.

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