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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Community safety

It is recognised that most people want to live in good, peaceful neighbourhoods where there are no problems with litter, graffiti or anti social behaviour.

East Renfrewshire Community Safety Unit provides CCTV service 24 hours per day, 7 days a week, 365 days a year.

In addition, the Greater Results in Partnership (GRIP) group with representatives from across the council and its partners meet weekly to discuss anti social behaviour issues and trends. Through intelligence led planning and a multi agency approach positive actions can be put into place to address these issues speedily.

You can contact us about any safety concerns via the (free and confidential) Ring and Report line: 0800 013 0076 from 7am until midnight.

Our community safety wardens are available from 7.30am until 1am.

Community Wardens have responsibility for dealing with stray dogs, enforcing dog fouling and providing a dog chipping service.

Littering, fly tipping and graffiti is unnecessary and unpleasant behaviour that affects both quality of life and the environment. (Street cleansing pages.)

A fixed penalty notice is a type of fine served on a person by an authorised officer for an offence. The cost of a fixed penalty varies. You can pay your penalty online.

Let mediation help with problems next door.

How to report noise deemed to be 'Anti Social Behaviour Noise'.

It doesn't matter whether the crime has been reported or not. It may have happened some time ago but the full impact is often not felt until a while after the crime has been committed.

Your free and confidential anti social behaviour helpline 0800 013 0076.

Our Community Wardens help to enforce the ban, find out more about the rules of the ban.

East Renfrewshire Community Warden Service provides a visible reassuring patrol presence for the community.

Our CCTV service covers large parts of East Renfrewshire and helps keep you safe.

Anti social behaviour is not acceptable in East Renfrewshire, our dedicated team are here to help.

Sometimes adults need help to, the Health and Social Care Partnership can help adults at risk of physical, emotional, property or financial harm.


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