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Our Customer Service opening hours have changed. Opening hours are now 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday. Live chat 

Complaints, feedback and having your say

Have your say (Consultations)

East Renfrewshire Council and its partners want you to have your say on the decisions that affect you.

Consultations

How can you have your say?

All of our online consultations are available on an external website East Renfrewshire's Citizen Space.

On this site you can;

  • View and respond to current consultations;
  • Search for new, closed or updated consultations by keyword, postcode, and issue;
  • Sign up to receive email alerts to keep up to date on consultations affecting you and;
  • View feedback on the responses from the consultations and how we used these to develop our services.

Search our consultations


You can also access current planning applications and Education and school consultations on our website.

Other was to get involved include:

  • Community Councils, tenants and residents associations who carry out valuable work representing the interests of individuals in their areas
  • How groups and individuals can get involved with health and care issues in your community through the Public Partnership Forum

These forums allow individuals and groups to interact with the council and be kept informed and involved in how we deliver our services.

Participation Requests

Participation requests allow communities to work with public bodies to help improve their local community and allow people to become involved in the design and delivery of local services.

Community groups with an interest in making a difference can make a participation request for a 'round the table' chat with East Renfrewshire Council.

You can find more information on making a participation request in pdf icon East Renfrewshire's Participation Request Framework [532kb] and can apply using the word icon application form [42kb].

East Renfrewshire Citizens' Panel

The East Renfrewshire Citizens' panel is a group of approximately 1,200 local people that broadly represent the local population, based on census data on area of residence, age, gender, ethnicity and tenure. Panel members provide their views on major issues that affect East Renfrewshire. You can find out more about the panel, including how to join on our Citizens' Panel web page.

Volunteering

There is also a variety of ways individuals and young people can get more involved in the community through Volunteering opportunities.

Other internet pages that may be useful are;


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Complaints, feedback and having your say





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