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East Renfrewshire HSCP partnership with Care Opinion
As part of its commitment in building services in partnership with residents, East Renfrewshire Health and Social Care Partnership (HSCP) has signed up to Care Opinion: an independent website where people can share their honest feedback about health and social care services easily and safely.
Service users will be able to feedback on all of the HSCP's health and social care services, as well as the buildings and staff.
Not only can residents share their compliments, comments and complaints, HSCP staff will be able to publicly respond and engage with service users to thank them, discuss the feedback in more detail and update them of any changes as a result of their story. This will mean everyone can see how and where services are listening, learning and changing in response to feedback.
Comments are moderated prior to publication on the website, which ensures they're sent directly to staff in the relevant health or social care service.
Care Opinion (under its previous name, Patient Opinion) has been leading the way in online feedback and has been used by all health boards in Scotland over the last six years. Thousands of stories have been shared to date, leading to learning and change for many organisations.
Tell your story
Find out how you can tell your story and what happens after you submit it.