How to get a replacement National Entitlement Card
Find out how to get a replacement National Entitlement Card if it's lost, stolen, damaged or if your details change.
Lost, stolen or damaged cards
Tell us as soon as possible if you lose your card so we can cancel it and order a replacement for you.
Over 60s and disabled
Over 60s and disabled applicants must contact SPT for replacement cards.
Email: free.bus@spt.co.uk
Phone: 0141 333 3211
Young Persons
Young persons can call into one of your local validation points or contact us:
Email: nec@eastrenfrewshire.gov.uk
Phone: 0141 577 3001
Cards about to expire
Over 60s
Over 60s cards don't expire.
Disabled
SPT will send out a renewal application form 4 weeks before your disabled card is due to expire.
Young Persons
Young persons' cards can be used after their 26th birthday but excludes Young Scot discounts.
Change of photo or details
Over 60s and disabled
Contact SPT to renew your photograph.
Young Persons
Young persons can call into one of your local validation points or contact us:
Email: nec@eastrenfrewshire.gov.uk
Phone: 0141 577 3001
It takes around 7 working days for new cards to be sent by post.
Local validation point
Customer Services
Council buildings, 211 Main Street, Barrhead, G78 1SY
