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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

News and announcements

Hot topic archive

See previous hot topics addressed by the council.

  • ERC logo: ERC logo

    Pre-nomination briefing session

    Briefing sessions for anyone considering standing in the Local Government election on 4 May 2017.

  • Road works sign: rotator image

    Aurs Road closure

    Aurs Road, Barrhead-Newton Mearns will be closed to all vehicles from Monday 26th September to Tuesday 25th October.

    Announced: 15 September 2016

  • Proposed Education Consultation

    A paper will go to our Education Committee later this week seeking approval for the launch of a public consultation on proposed changes to admissions arrangements for our primary and secondary schools.

  • No safety concerns at St Ninian's

    Following reports in the media this week, we would like to reassure pupils, parents, staff and visitors to St Ninian's High School - and across East Renfrewshire as a whole - that there are no health and safety risks in any of our school campuses. The safety of pupils and staff is our top priority.

    Announced: 18 August 2016

  • Footbridge in Carlibar Park closed

    Essential maintenance taking place on footbridge crossing the Levern Water.

    Announced: 2 August 2016

  • LEADER programme team announces fresh funding

    The LEADER programme team will be at The Bank in Neilston from 6-7.30pm on July 13 to outline details of how local communities can access funding for projects that support economic, environment, skills, or community development in rural areas in East Renfrewshire.

  • New gas heating and maintenance contractors in place

    City Technical Services are now the contractors responsible for gas servicing, repairs and maintenance (including breakdowns) for all gas systems, appliances and associated equipment provided by the council including gas fires and gas central heating.

  • Algal blooms advice at Dams to Darnley Country Park

    High concentrations of blue-green algae have been found in water at Dams to Darnley Country Park.

  • Paisley Road railway bridge set to reopen

    Railway bridge in Barrhead set to reopen on 8 May 2016, following completion of a £1m renovation programme.

  • School building checks

    Read the latest on school building checks in East Renfrewshire.

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