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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Bins, recycling and rubbish

Four bins graphic

Your four bin service

Recycling and waste collections will change in October 2016. The majority of households will move to a four-bin service.

Find out when your waste and recycling bins, boxes and sacks are emptied.
Find out what to do if you think we've missed your bin collection.
(Arrange and pay for bulky or excess household waste to be uplifted. Fridges, freezers, mattresses, suites.)
Find out what goes in your grey bin, how often it's collected and how to request a new or replacement bin.
From time to time you may need to replace your bins, box or bags which have been damaged or lost.
Find out what happens to your kerbside recycling once we take it away.
How to waste less. Composting. Smart Shopping. Repair and re-use.
A chargeable service for the collection of waste and recycling from businesses in East Renfrewshire.