Insurance claims

Find out how to make an insurance claim.

If you experience damage, loss or harm in relation to yourself or your belongings, you may wish to make a claim for compensation against us if you feel we're at fault. 

Claim types 

You can make a public liability claim against us for the following:

  • Damage to your vehicle due to a problem with our roads such as a pothole
  • Housing such as a burst pipe that's caused damage to your personal belongings
  • Personal injury

You can also claim for damage to your vehicle by a vehicle that's owned by us, otherwise known as a motor insurance claim.

How to claim

To find out how to claim for damage to you vehicle due to a problem with our roads, visit the 'Make a motor insurance claim' web page.

To find out how to claim towards a motor incident by an East Renfrewshire Council vehicle, visit our 'Make a vehicle damage claim' web page.

To find out how to claim for damage to your home or belongings, visit our 'Make a housing claim' web page.

To find out how to claim for a personal injury, visit our 'Make a personal injury claim' web page.

What happens next

Your claim will be logged with our insurer, who'll then deal with your claim directly.

Contact us

Email: insurance@eastrenfrewshire.gov.uk

Phone: 0141 577 3563

Last modified on 2 November 2020

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