Make a roads insurance claim

You may be able to claim for compensation if your vehicle has been damaged by one of our roads.

Form information

If you experience damage, loss or harm in relation to yourself or your vehicle while driving on our roads, you may wish to make a claim for compensation. 

Before you start

View our list of roads.

You'll also need all the details relating to your claim such as: 

  • Date of incident
  • Time of incident
  • Description of incident
  • What you're claiming for
  • Why you think we're responsible 

We would also require quotes for any items or works carried out.

Supporting documentation

You can attach documents in support of your application, such as quotations and photographs of damage.

Uploading files

Please use the upload and attach file button.

Types of files accepted as attachments include: gif, jpg, jpeg, tif, tiff, bmp, png and pdf.

There is a 2MB size limit on all files that can be attached.

Please ensure that the documents you attach are complete and easy to read. If documents are incomplete or are difficult to read this may delay your application.

If you want to upload the evidence and attach it to your application at another time, you can save and re-open the application at a later date to upload the evidence.

Make a claim online 

Apply online

What happens next?

Your claim will be resolved as soon as possible.

Last modified on 6 October 2022