Report a missed bin

Find out what to do if you think we've missed your bin collection.

Refuse collectors loading brown bins

Service information

Use this service to tell us that we didn't pick up your bin on its collection day.

You can only report a missed bin:

  • after 3pm on your collection day
  • within 2 working days of your collection day

Before you start

Check our bin collection calendar to make sure your bin went out on the correct day.

Look for a sticker on your bin telling you: 

  • there were wrong items in your bin 
  • it was too heavy
  • it was an unapproved additional bin
  • garden waste was placed in your brown bin without a permit

If you've got a sticker, contact us to discuss a collection.

Please note, we'll try our best to collect your bin but this isn't always possible. You may be asked to remove items from your bin before it's collected.

How to report

Report online 

What happens next?

Once we get your report, we'll check it against our records and arrange a collection within 2 working days.

If you've got a sticker, please take action to remove any additional or incorrect waste items and contact us.

Last modified on 10 January 2022