Report a missed bin

Find out what to do if you think we've missed your bin collection.

Refuse collectors loading brown bins

It's rubbish when your bin gets missed. Let us know about a missed bin within 2 working days and we'll sort it.

Before you report a missed bin confirm:

  • it's after 3pm on your collection day
  • your bin was out on the kerb by 7am on your collection day
  • your bin was not too heavy to be lifted by our collection crew
  • your bin didn't have a sticker to mark it had the wrong items in it

Please note, there will be no brown bin collections from Monday 21 December until Monday 18 January.

Report a missed bin 

Waste not in your grey bin

We'll only collect non-recyclable waste contained in your grey bin. For excess waste that doesn't fit in your grey bin you can request a bulky uplift.

You can also take it to your nearest recycling centre.

Waste not in your green or blue bin 

For excess waste that doesn't fit in your green or blue bin, you can request containers to put next to your bin.

Request a container

Waste not in your brown bin

We'll only collect food and garden waste contained in your brown bin.

For excess garden or food waste that doesn't fit in your bin you can request a bulky uplift.

Contact us


Phone: 0141 577 3001

Last modified on 24 December 2020

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