Report a missed bin
Find out what to do if you think we've missed your bin collection.
We're looking for customers to take part in feedback sessions to help shape the re-design of our missed bin service. We're making improvements to our online form too. If you'd like to take part and share your opinions, email: firstname.lastname@example.org
Use this service to tell us that we didn't pick up your bin on its collection day.
You can only report a missed bin:
- after 3pm on your collection day
- within 2 working days of your collection day
Before you start
Check our bin collection calendar to make sure your bin went out on the correct day.
Look for a sticker on your bin telling you:
- there were wrong items in your bin
- it was too heavy
- it was an unapproved additional bin
garden waste was placed in your brown bin without a 2023/24 permit. Please note, your collections will begin once your new permit is on your brown bin. You can purchase your permit online.
If you don't have a sticker, you can report your missed bin via the online form below.
How to report
What happens next?
Once we get your report, we'll check it against our records and arrange a collection within 2 working days.
If you've got a sticker, please take action to remove any additional or incorrect waste items and contact us.