Report a missed bin

Find out what to do if you think we've missed your bin collection.

We're looking for customers to take part in feedback sessions to help shape the re-design of our missed bin service. We're making improvements to our online form too. If you'd like to take part and share your opinions, email: 

Refuse collectors loading brown bins

Service information

Use this service to tell us that we didn't pick up your bin on its collection day.

You can only report a missed bin:

  • after 3pm on your collection day
  • within 2 working days of your collection day

Before you start

Check our bin collection calendar to make sure your bin went out on the correct day.

Look for a sticker on your bin telling you: 

  • there were wrong items in your bin 
  • it was too heavy
  • it was an unapproved additional bin
  • garden waste was placed in your brown bin without a 2023/24 permit. Please note, your collections will begin once your new permit is on your brown bin. You can purchase your permit online.

If you don't have a sticker, you can report your missed bin via the online form below.

How to report

Report online 

What happens next?

Once we get your report, we'll check it against our records and arrange a collection within 2 working days.

If you've got a sticker, please take action to remove any additional or incorrect waste items and contact us.

Last modified on 5 May 2023