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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Planning and Building Standards

After submission: the planning permission process

The following is a summary of our procedures once your application has been submitted.

Please note that not all development needs planning permission as some minor developments have what are known as 'permitted development rights'. To find out more about these please visit:

The route that a planning application takes to a decision and appeal varies depending on a number of factors, the following document contains a flowchart to illustrate the regulations:

pdf icon Briefing Note 3 Decision Making and Appeals [91kb]



After submission: the planning permission process

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