Skip to content

Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Planning and Building Standards

After submission: the planning permission process

The following is a summary of our procedures once your application has been submitted.

Please note that not all development needs planning permission as some minor developments have what are known as 'permitted development rights'. To find out more about these please visit:

The route that a planning application takes to a decision and appeal varies depending on a number of factors, the following document contains a flowchart to illustrate the regulations:

pdf icon Briefing Note 3 Decision Making and Appeals [91kb]

You may wish to note that if a property is unoccupied whilst undergoing major repair work or structural alterations, then you may be entitled to a Council Tax exemption. For more information and contact details for the Council Tax team please see the Council tax discounts and exemptions page.


After submission: the planning permission process

Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say

(Include if you would like a response to your feedback)