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On-line Council Tax will be unavailable due to essential maintenance on Thursday 23rd and Friday 24th of February. Sorry for any inconvenience this may cause.

Housing services

Your housing rent (charges and how to pay)

Details more information on how to pay your rent including rent advice and assistance available.

pay rent post-it 2

Code of practice for tenants

The council expects all tenants to agree to the following code of practice:

  • To pay the full amount of rent and any other charges, weekly in advance, as stated in your tenancy agreement.
  • To advise the council of any change in household circumstances or income that could have an effect on housing benefit or council tax benefit.
  • To make sure that all information given on housing benefit applications is accurate and honest.

If you have any enquiries about your rent or need to advise us of any change in your circumstances, please contact the Rents team on 0141 577 3714 or 3707, or at rents@eastrenfrewshire.gov.uk .

Housing rents

Rent for tenants of East Renfrewshire Council increased by 4.9% from 4 April 2016. This increased the average weekly rent by around £3.52 based on 48 weeks (or £3.25 based on 52 weeks).The increase will also apply to all lock-up and garage sites held by the council. The rent increase was agreed in consultation with representatives from tenants groups.

ERHR Landlords - general needs, sheltered, amenity & wheelchair accessible properties Average weekly rents for council properties
Average weekly rentsERC 2015/2016Scottish council average 2015/2016ERC 2016/2017
Average weekly rent 1 apartment£56.05£53.65£58.80
Average weekly rent 2 apartment£58.98£62.78£61.87
Average weekly rent 3 apartment£67.83£67.97£71.15
Average weekly rent 4 apartment£76.01£74.25£79.73
Average weekly rent 5(+) apartment£78.19£81.41£82.02
Average weekly rent all properties£66.29£68.15£69.22

Your council house rent enables us to continue to provide you with excellent housing services.


Ways to pay

Paying your rent online

Click on the button below to make a rent payment online

Make a rent payment

Other ways to pay your rent

You can also pay your rent by the following methods;

  • In person at the Barrhead Office, 211 Main Street or at Eastwood Headquarters, Rouken Glen, Giffnock
  • At your local post office
  • By standing order (you can download the form from the Related documents area of this page)
  • By debit card (at the Barrhead Office or Council Headquarters, Eastwood or phone 0141 577 3002 during office hours)
  • The 24 hour automated telephone line on 0141 577 3030 (this line is closed between 23.10 and 23.25 each day)

If paying by cheque, please ensure that your cheque is made payable to East Renfrewshire Council and that your rent account number (taken from your rent card) is detailed on the back of the cheque.


Help to pay rent

Housing benefit

If you are on income support, Pension Credit, unemployed or on a low income, you can get help paying your rent through Housing Benefit.  Further information on housing benefit is available from the housing benefits advice page of our website.

You can also ask for a free, confidential benefit health check from our Money Advice & Rights team by following the link below:


Local Housing Allowance

Local Housing Allowance (LHA) is the way of working out the maximum Housing Benefit for tenants who rent from a private landlord from 7th April 2008. There is further information available on the council's website or you can download a leaflet on LHA from this page.

Local Housing Allowance (LHA) rates are currently frozen until 2020. You can find the local housing allowance page on our website.

The Local Housing Allowance (LHA) cap

From 1 April 2016, all new council or housing association tenancies will be affected by the Local Housing Allowance (LHA) cap. This will restrict the amount of benefit which can be paid (either housing benefit or the housing cost element of Universal Credit) to the amount paid for the relevant size of property in the private rented sector. The LHA rates for East Renfrewshire can be found using the link above and are currently frozen until 2020.

It should be noted that the financial impacts of the LHA cap will not take effect until 1 April 2019. The people whose benefit will be affected by the LHA cap will be those whose tenancies begin on or after 1 April 2016 and who are in receipt of housing benefit or all tenants who receive the housing cost element of Universal Credit on or after 1 April 2019.  As tenants will be responsible for any shortfall which may occur after 1 April 2019, they should consider whether they are likely to be able to afford to make up any shortfall.

Assistance with budgeting, debt management or income maximisation can be obtained from our Money Advice & Rights Team (MART). You can contact the Money Advice & Rights Team (MART) by free texting "money" and your name to 80800 or phone the council's free phone number on 0800 052 1023.

You can also download a leaflet on the Local Housing Allowance cap from this page.


Universal Credit

Universal Credit began in East Renfrewshire on 15 February 2016. Since that date, new claims from single people, who are of working age, and who have no dependents and who meet the eligibility criteria set out by the DWP, have been required to apply online for Universal Credit. The introduction of Universal Credit for couples and families is expected to come during 2018. The expansion of Universal Credit to all households means that claimants will be required to manage their claims online. This will require access to the internet. You can access the internet in Council offices and libraries. If you have limited or no experience of using the internet, you may wish to build up your skills by contacting the HERO (Helping East Renfrewshire Online) project, based at the East Renfrewshire Citizens Advice Bureau (contact details shown below). 

What's different about Universal Credit?

The main differences between Universal Credit and the current welfare system are:

  • Most people will apply online and manage their claim through an online account.
  • Claimants will receive just one monthly payment, paid into a bank account in the same way as a monthly salary.
  • Support with housing costs will go direct to the claimant as part of their monthly payment and they will then have to pay their landlord direct. This could be the council, a Housing Association of a private landlord.

Pensioners will continue to have their housing costs paid straight to their landlord.

To make a new Universal Credit claim you must be:

  • Single.
  • Of working age.
  • Have a bank account.
  • Not have responsibility for children.
  • Not have more than £6000 of savings.
  • Not be paying child maintenance.
  • Not have your own home.
  • Not have a fit note.
  • Not be on, or appealing, a previous means tested benefit.

If you need help to make your claim, the DWP Universal Credit helpline is on 0345 600 0723 (telephone) and 0345 600 0743 (textphone).

A Universal Credit payment will include an amount for housing costs, which will replace Housing Benefit. You will be responsible for ensuring that you continue to make sure your rent is paid. If you would like help with budgeting or planning, or you have any other queries regarding Universal Credit or if you may be eligible to make a claim for Universal Credit, you can contact our Money Advice & Rights Team (MART) on 0800 052 1023 who will be able to assist.

For more information about Universal Credit, call the Money Advice and Rights Team (MART) on: 0800 052 1023 or email: MART@eastrenfrewshire.gov.uk


Additional support with housing costs is available

If you are a tenant within East Renfrewshire and your housing benefit has been reduced for any of the following reasons the council may be able to help and you should apply for a Discretionary Housing Payment.

Circumstances in which additional help is available are:

  • Tenants when housing benefit has been reduced because of the benefit cap.
  • Tenants when housing benefit has been reduced following the removal of spare room subsidy in the social rental sector (local authority or housing association tenants).
  • Private sector tenants when housing benefit has been restricted because of local housing allowance restrictions.
  • Anyone who needs additional assistance to prevent homelessness should also apply.
Qualifying Conditions

To qualify for assistance you need to be in receipt of housing benefit or the housing cost element of Universal Credit and require further assistance with housing costs.

How do you apply

To check if you are eligible to apply for Discretionary Housing Payment, or if you need help to complete the DHP application form, you should contact us on 0141 577 3635 or email welfarereform@eastrenfrewshire.gov.uk. Additional application forms are also available.

Please note: If you have applied previously for Discretionary Housing Payment due to the spare room subsidy (bedroom tax) and were successful, a new application form for 2016-17 may not be required. In all other cases, a new application form will be required. To check if an application form is required, please phone 0141 577 3635.
Help is available, please apply for it!


Payment difficulties

Money advice

The Money Advice & Rights Team (MART) offers free, confidential, independent, professional and practical advice on rent arrears or other debts and welfare rights

Money advice staff can immediately help to reduce the level of debt and work with you to set up a repayment plan which is fair and reasonable for all your creditors. Creditors are told to contact money advice staff. This helps to reduce the fear and dread associated with receiving daily phone calls and letters from debt collection agencies.

Get in contact using the money advice & rights referral form or free text "money" and your name to 80800 or phone the council's free phone number on 0800 052 1023.


Independent advice

East Renfrewshire Citizens Advice Bureau
216 Main Street, Glasgow G78 1SN
0141 881 2032
Opening Times
Mon, Tues, Thurs, Fri: 9.30 - 15.30
Wed: 9.30 - 15.30 and 15.30 - 18.00 (by appt.)

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