Skip to content

 Live chat  is available Monday to Friday between 8.45am and 4.45pm (except public holidays).

We're looking for customers to give us feedback to help us improve our website and make a difference to our digital services.

Housing

How tenants can get involved

Get involved and have your say in decisions about your housing services.

We want more tenants to give us feedback to help improve the service we provide. There are different ways you can do this.

Housing newsletter

pdf icon Read Housing newsletter spring 2018 [2Mb]

Customer satisfaction survey

We'll send you a survey to complete with our quarterly newsletters.

Focus groups

We sometimes ask groups of tenants to take part in a discussion about a particular service. We'll usually invite you to take part through our newsletters or on the website.

Tenant satisfaction survey

We carry out this survey every 2 years. We'll ask your views on the housing service as a whole. This helps us identify common issues we need to resolve.

We'll publish the results and make this available on the website and from council offices.

Customer Engagement Strategy Review

We review this strategy annually and want our tenants and customers to get involved and help us improve the services we offer.

You can have your say by either joining a customer review group or completing our survey online here.

To join a review group, please get in touch via the contact details at the bottom of this page.

Tenants and Residents Associations (TRAs)

TRAs are groups of volunteer tenants who meet on a regular basis. They work with the council to put forward residents' views and concerns.

If there isn't TRA in your area and you'd like to set one up, please contact us.

We hold a register of all groups and make sure they receive details of relevant information. We also hold regular Registered Tenant Forums.

You can view the register below or get detail at any council office.

pdf icon Register of Tenants Organisations 2019 [163kb]

Annual performance report 2017/2018

Find out how we performed over 2017/18.

The report shows our strengths, where we need to improve and how we compare against other landlords.

pdf icon Housing performance report 2017 to 2018 [6Mb]

For further information about this report, email housingserviceimprovement@eastrenfrewshire.gov.uk

Contact

Brian Coles
Tenant and Customer Engagement Officer
customerengagement@eastrenfrewshire.gov.uk
0141 577 3695

 


Help improve this webpage

Was this page helpful?

Please use the official complaints channel if your comment is about service provision:

Complaints, feedback and having your say





(Include if you would like a response to your feedback)