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Housing services

How tenants can get involved

Get involved and have your say in decisions about your housing services.

We want more tenants to give us feedback to help improve the service we provide. There are different ways you can do this.

Housing newsletter

pdf icon Read Housing newsletter spring 2018 [2Mb]

Customer satisfaction survey

We'll send you a survey to complete with our quarterly newsletters.

Focus groups

We sometimes ask groups of tenants to take part in a discussion about a particular service. We'll usually invite you to take part through our newsletters or on the website.

Tenant satisfaction survey

We carry out this survey every 2 years. We'll ask your views on the housing service as a whole. This helps us identify common issues we need to resolve.

We'll publish the results and make this available on the website and from council offices.

Tenants and Residents Associations (TRAs)

TRAs are groups of volunteer tenants who meet on a regular basis. They work with the council to put forward residents' views and concerns.

If there isn't TRA in your area and you'd like to set one up, please contact us.

We hold a register of all groups and make sure they receive details of relevant information. We also hold regular Registered Tenant Forums.

Find details of the RTO

You can also get this at any council office.

Related information

pdf icon Housing Services Annual Performance Review 2016/17 [4Mb]


Brian Coles
Tenant and Customer Engagement Officer
0141 577 3695


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