Report a housing repair
Report emergency and non-emergency housing repairs.
We're currently experiencing a high volume of housing repair requests. Our teams are working through them as fast as they can - any urgent repairs are being prioritised. If you've reported a repair, we'll get back to you as soon as we can to confirm your appointment. Thank you for your patience.
Report an emergency repair
Examples of emergency repairs include:
- blocked or leaking drains, toilet pans, sinks or baths
- the toilet not flushing
- leaks from heating pipes, tanks or cisterns
- loss of electrical power or electrical heating
- unsafe power or lighting sockets or electrical fittings
- insecure external windows, doors or locks
- loose or detached banister or handrail
- unsafe timber floor stair treads
- unsafe access path or step leading to property
How to report
Telephone: 0141 577 3001
Monday to Friday, 8:45am to 4:45pm
If you need to report an emergency repair outside of normal working hours, contact our out of hours service 0800 052 0180.
Report a non-emergency repair
Examples of non-emergency repairs include:
- dripping tap
- repairs to external doors and windows
- repairs to drains, roughcast and roofs
How to report
Telephone: 0141 577 3001
Monday to Friday, 8:45am to 4:45pm
Email: Customerfirstrepairs@eastrenfrewshire.gov.uk
If you contact us via email to report a non-emergency repair we'll aim to reply to your e-mail within 5 working days.
Repairs tenants are responsible for
We don't look after all repairs in council homes. You're responsible for some repairs including:
- accidental damage or breakage caused by you, family members or visitors
- minor plaster work repairs and decoration
- fixtures and fittings you've installed yourself
- light bulbs and fluorescent tubes
Right of entry
We have a right to get access to council homes to carry out repairs. We need to make sure our homes are safe and of a good standard.
Care and Repair Renfrewshire
You can get help and advice with repairs and adaptations if you are:
- over 60 or disabled
- live in East Renfrewshire or Renfrewshire
Find out more about Care and Repair Renfrewshire on their website (opens new window)
