Your tenancy agreement

Your tenancy agreement includes:

• a tenancy start date
• a weekly rent charge
• when your rent is due to be paid
• your rights and responsibilities as a tenant

Your tenant responsibilities

Your tenancy agreement says you need to show respect for other tenants. This means you need to:

• control pets and don't allow them to foul or cause damage
• put rubbish in correct bins
• use communal areas appropriately
• not cause excessive noise
• not sell illegal goods including drugs
• not use or carry offensive weapons

Making a complaint

Contact the Ring and Report helpline to make a complaint about another neighbour . We'll:

• investigate the complaint quickly
• investigate serious complaints within 24 hours
• aim to resolve complaints within 20 working days
• take steps to stop the unwanted behaviour

Breach of tenancy agreement

If you don't keep to the agreed terms of your tenancy agreement, this is called a breach. If this happens, we have the right to take the most appropriate action.

Tenancy enforcement officers

Tenancy enforcement officers investigate complaints and help with disputes.

Mediation

This involves neighbours working together to solve problems.

Agencies working together

We may work with other agencies such as the police. For example, police can use their power to take away music equipment making too much noise. We'll consider legal action if there's no other option.

Interdict

This is a court order that stops someone doing something that affects another person's legal rights. For example, we might ask for an interdict against a tenant to stop harassing a neighbour. Tenants can also ask for interdicts against another neighbour.

Specific Implement

This is a court order that tells a person to do something specific. For example, we might ask court for a Specific Implement to make a person to clean their common areas.

Antisocial Behaviour Order (ASBO)

This is a court order to stop a person behaving in an antisocial way.

Eviction

Eviction of a tenant is a last resort. We'll only consider eviction where there are grounds for eviction as outlined in the Housing (Scotland) Act 2001 and a sheriff is satisfied an eviction is reasonable.