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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Environmental Health


Squirrels can cause damage if they gain access to loft spaces. Householders should ensure that there are no access points, such as missing roof tiles or other gaps into the roof space. Any gaps can be filled with tightly wedged wire netting, first ensuring that the animal is not in the roof space. You may have to contact a private roofing or pest control contractor for assistance.

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