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Our Customer Service opening hours will change from 3 April 2017. Opening hours will be 8.45pm - 4.45pm, Monday to Friday. The Payment Centre hours will be 9am - 4.15pm, with credit/debit card payments only between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9am - 5pm Monday to Friday. Live chat 

Environmental Health


Squirrels can cause damage if they gain access to loft spaces. Householders should ensure that there are no access points, such as missing roof tiles or other gaps into the roof space. Any gaps can be filled with tightly wedged wire netting, first ensuring that the animal is not in the roof space. You may have to contact a private roofing or pest control contractor for assistance.

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