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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 8.45am- 4.45pm Monday to Friday (excluding public holidays). Live chat 

Community Information

Victim support

It doesn't matter whether the crime has been reported or not. It may have happened some time ago but the full impact is often not felt until a while after the crime has been committed.

The Victim Support service offers:

  • Free, confidential, emotional support and information about the criminal justice system to victims and witnesses of crime and anti-social behaviour by telephone, home visits or office appointments.
  • Time to talk, supporting you while you work through the emotions you are experiencing.
  • Information about the role of other agencies and the procedures involved in the Criminal Justice System and anti-social behaviour.
  • Support while you talk to other agencies.
  • Help with completing CICA (Criminal Injuries Compensation Awards).
  • Support in court for witnesses, including pre-trial visit to the court.

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