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Our Customer Service opening hours are 8.45am - 4.45pm, Monday to Friday. The Payment Centre hours are 9am - 4.15pm, with only credit/debit card payments (not cash) between 1pm and 2pm. 

Live chat: If you cannot find what you're looking for, or need help completing an online form, our Customer Service Officers are available on live chat between 9.00am - 4.45pm Monday to Friday (excluding public holidays). Live chat 

Council tax

Council tax

Council tax is a tax set by the local authority to meet their budget requirement. This income ensures that we can provide a wide range of essential services to all our residents.

Important information about Council Tax changes in 2017/18.

Easy online payment facility and other options. You can also register to view your council tax account information online.

Find out how much council tax you will pay for your property and about the council tax bands.

Such as: single person's discount, unoccupied and unfurnished exemption, student discount, disabled person reduction and more.

You may be entitled to council tax reduction if you are on a low income; find out how to qualify and apply.

How to let us know if you are moving into, out of or within East Renfrewshire as well as any increase/decrease of adults at a property.

Landlords and agents: what to do if your tenants change.

Responsibility for paying council tax on a property depends on your circumstances, check if it's you.

We have help available if you are having problems paying your council tax.

How to make a council tax enquiry online, by email, over the phone or in person.

Our Money Advice and Rights team can provide a free review of your benefit entitlement.


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